Live Rewards® Frequently Asked Questions

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To sign up for membership, simply visit the Live! Rewards® Club and present a valid form of identification. Membership is FREE and all new members will receive the Classic (Red) Live! Rewards® Card. Each Card Tier has criteria that must be met annually in order to maintain tier or qualify for an upgrade.

Tier status may take up to seven days to be reflected, but members who do not maintain status will be downgraded March 1 of the following year.

Yes. Your expired Card will work and all play will be properly tracked to your account. However, Tier status and awards will not be associated with the expired Card. You must have a valid Card to access benefits.

Members that qualify for Gold, Platinum, Black Card, Jade Card and Chairman’s Club membership will be notified via mail before February 15 annually. After March 1, members can find out their level at any Promotional Kiosk, on the Live! Casino & Hotel website, from their monthly mailer, or by asking a Live! Rewards® Representative.

All Live! Rewards® Members qualify for a variety of unique benefits. As higher Tier status is achieved, benefits increase in value without losing the benefits from the previous Tier. Please refer to the individual Card Benefits Pages for the full list of benefits available.

Classic Card
Gold Card
Platinum Card
Black Card
Jade Card
Chairman's Club

All benefits and how to access them are listed on the Live! Casino & Hotel Card Benefits Page. Benefits are also detailed in brochures that are issued at the Live! Rewards® Club.

Live! Rewards® is an annually renewed card program, which means you must achieve the minimum criteria for a Tier level by December 31 each year. Once achieved, you will be upgraded for the remainder of the current year and for the subsequent year. Remember you are always playing for the following year’s status.

Live! Rewards® Cards will expire on the last day of February of each year. If a higher Tier is achieved, or your Tier remains the same, stop by the Live! Rewards® Club to pick up your new Card.

Every time you play at a slot machine, properly insert your Card into the card reader and the slot machines will keep track of your Flex Points and Tier Credits for you. If you see a red light, please re-insert your card. At any table game, present your Live! Rewards® Card to the dealer, so your play can be registered.

FLEX POINTS & TIER CREDITS - Earned based on play

Slots
$1 coin-in slot machine = 1 Flex Point & 1 Tier Credit
$2 coin-in video poker = 1 Flex Point & 1 Tier Credit
$6 coin-in electronic table games = 1 Flex Point & 1 Tier Credit

Table Games

Based on game type, length of play and average bet

Poker

1 hour played = 100 Flex Points & 100 Tier Credits

Sportsbook

Straight Bet $1 wagered = 1 Tier Credit 
Parlay Bet $1 wagered = 2 Tier Credits 

PlayLive! Online Casino

$3 buy-in = 1 Tier Credit 

Dining, Shopping, & Hotel Stays

Earn 20 Flex Points & 20 Tier Credits for each $1 spent at Live! Casino Restaurants, Shop Live!, & Live! Hotel.  Flex Points & Tier Credits are earned on Cash or Credit spend only, not on comp or offer redemptions.

 

Members earn Tier credits to achieve a higher level. Tier Credits cannot be spent.

Members can check their Flex Point balance at the following:

• Any slot machine by inserting their Live! Rewards® Card, selecting “Personal Banker”, adding their PIN and selecting “Account Balance”
• The Live! Casino & Hotel website by accessing their account
• By visiting the Live! Rewards® Club

FREE SLOT PLAY – Redemption occurs directly at the slot machine:

• Insert your Live! Rewards® Card into the card reader
• Select “Personal Banker”
• Enter your PIN
• Touch “Transfer to Game”
• Touch “Flex Points”
• Touch the value desired to be downloaded and confirm

FOOD, BEVERAGE OR RETAIL – Redemption occurs directly at the outlet:

• Present your Live! Rewards® Card and valid ID to the cashier
• Partial or full credit can be applied to a bill based on customer preference or Flex Point availability

Flex Points will remain on a member’s account until they are used or their account becomes inactive. Inactivity is defined as an account that has no active play for 90 consecutive days.

Comps are a benefit that players earn and use to comp themselves at Live! Casino & Hotel restaurant, Shop Live! retail store, and Live! Hotel. Comp awards are dollar based; for example, $1 in earned in Comp is equivalent to $1 in retail or dining purchase.

Partner Restaurants and off property redemptions may have different redemption ratios.  See the Live! Rewards Club for more information.

Members earn Comps based on game played, average bet, and length of play at slots and tables.  They also are earned when wagering at the Sportsbook Kiosk or Counter. The earning rate will vary for every player based on their play. Members earn $1 in Comps for every hour of poker played, with higher Tiers earning at an increased rate.

Members can simply present their Live! Rewards® Card at any Live! Casino & Hotel restaurant, Shop Live! retail store, or Live! Hotel to redeem their comps for purchase.

To use Comps at partner restaurants in Maryland:

• Insert your card at any Promotional Kiosk
• Select the “Redemptions” button
• Enter Your Pin
• Tap on “Restaurants”
• Choose The Cheesecake Factory® or Nando’s Peri-Peri
• Select the amount of the comp you want to redeem.
• Tap Redeem
• A receipt will print out and must be taken directly to the restaurant for use on transaction date and must be utilized in full.

To Redeem for Medieval Times

• Insert your card at any Promotional Kiosk
• Select the “Redemptions” button
• Enter Your Pin
• Tap on “Outlets”
• Choose the Adult or Child Ticket
• Select the amount of tickets you want.
• Tap Redeem
• A receipt will print out and must be taken directly to the restaurant for use on transaction date and must be utilized in full.

*Max $500 The Cheesecake Factory®, Nando’s Peri-Peri or Medieval Times® credit per day. The voucher expires at the close of business the day that it is printed.

Members can check their Comp account on any Promotional Kiosk, on the Live! Casino & Hotel website, in the My Live! Rewards app, or at the Live! Rewards® Club.

Comps will remain on a member’s account until they are used or their account becomes inactive. Inactivity is defined as an account that has no active play for 90 consecutive days.

No. Comps exist for the members' use at Live! Casino restaurants, Shop Live!, and Live! Hotel.

No. Only earned Tier Credits count toward Tier earning and renewal.

Each Live! Rewards® member is required to establish a Personal Identification Number (PIN). This acts as a unique identifier, protects accounts and ensures only you have access to Free Play, Comps and promotional rewards. Your PIN also allows you to download rewards and view your Live! Rewards® balance directly at any slot machine or Promotional Kiosk. If you forget your PIN number or it gets locked, please visit the Live! Rewards® Club.