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Play it Safe

Our Commitment to Your Health and Safety

At Live!, our Team Members and guests are family, and nothing is more important to us than family. Your health and safety are our top priority, always

COVID-19 Specific Initiatives

  • Thermal Screeners

    at all
    guest entry points

  • Personal Protective Equipment 

    face mask required

  • Physical Distancing

     practice
    physical distancing

Our Live! Casino & Hotel Clean Commitment

This Enhanced Health and Sanitation Program was designed to enhance safety and minimize risk for our guests and Team Members. It ensures the hygiene and sanitation practices of our Casino & Hotel, and its amenities, exceeding regulatory requirements and the recommendations of the CDC. This commitment also includes new cleanliness protocols that meet or exceed our already rigorous standards.

These protocols are based on the most current information available on sanitization and cleanliness for the hospitality industry, as well as other pertinent industries. As we move forward, we will continue to monitor guidelines from the CDC, Maryland Lottery and Gaming Control Agency, local and state elected officials and other public health innovations to revise these procedures.

For More Information

Your health and safety is our top priority. If you have specific questions about these procedures and protocols, please direct inquiries to our guest services team via email at info@livecasinohotel.com.

Play it Safe - Clean Commitment

At Live! Casino & Hotel, we have taken enhanced health and safety measures—for you, our other Guests, and our Team Members. You must follow all posted instructions while visiting Live Casino & Hotel.

Play it Safe

FAQs

  • What's Open?

    ✔ = Open | ✖ = Closed

    • Casino
      • ✔ Slots
      • ✔ Table Games
      • ✔ Live! Poker Room
      • ✔Club 21
      • ✔ Live! Rewards
      • ✔ Orchid Gaming & Smoking Patio
      • ✔ High Limit Slots
      • ✔ High Limit Tables
    • Live! Hotel
      • ✔ Live! Hotel | Book Now
      • ✖ Live! Spa
      • ✖ Shop Live!
    • Restaurants & Bars
      • ✔ Luk Fu
      • ✔ Orchid Kitchen
      • ✔ The Prime Rib
      • ✖ David’s
      • ✖ Lobby Bar At David's
      • ✖ 8 at Luk Fu
      • ✖ Luckies
      • ✖ Morty's Delicatessen
      • ✖ ¡En Vivo!
      • ✔ The Cheesecake Factory
      • ✔ Bobby’s Burger Palace
      • ✖ R-Bar
      • ✖ Orchid Bar
      • ✖ Self-Serve Machines
    • ✔ Call Center
    • ✖ Valet
    • ✖ Live! Promotions Booth
    • ✖ Live! Box Office
    • ✖ Live! Entertainment
  • Admittance

    Cardholders with a status of Chairman, Jade, Black Card, Platinum or Gold Card will be able to enter the property via a dedicated lane without the need for a reservation.

    Reservations recommended for Classic Card Live! Rewards members and the General Public not already a member of Live! Rewards.

  • Beverage Service

    To further promote social distancing and adhere to the latest guidance by the CDC and local health authorities beverage service will be restricted to active gamers seated at a slot machine, table game, or poker table. Beverage ordering will only be available via a cocktail server.
  • Parking

    Our parking garage is now open to public, however with limited capacity that will enhance social distancing and help ensure the safety of all our guests. Regardless of the capacity restriction our Chairman, Jade, and Black club members will always be granted access to the garage at all times. When you are in the garage and use our elevators, please remember to practice social distancing. Thank you!
  • Valet

    Valet remains closed until further notice. This includes valet services outside The Prime Rib, The Hotel and on the second floor of the parking garage.
  • Elevators

    Elevators to The Hotel will serve as the main entry point for customers parking in the garage. Please practice 6ft social distancing when entering in Elevators. Only groups travelling together allowed in the elevator at the same time.
  • Arrival

    Upon arrival, each ticketed guest will queue for screening before being admitted to the casino. Guests are required to maintain social distancing and follow instructions from Live! team members. Please have your ticket and ID ready for screening.

    Chairman’s Club, Jade Card, Black Card, Platinum Card or Gold Card Live! Rewards members may arrive at any entrance without a reservation as long as they have their card.

  • Screening

    While on property, all guests will be required to wear a mask securely covering their mouth and nose. For security purposes, guests may be asked to show their face without a covering once upon entering.

    A non-contact temperature check will be conducted on all guests entering the property. If your temperature is 100.4 degrees Fahrenheit or higher, you will not be admitted into the casino. Any person displaying flu-like symptoms will be asked to leave the premise and return when you’re healthy.

  • Cleaning

    For the safety of all our guests and team members, an enhanced health and sanitation program has been developed from guidance by the CDC, Johns Hopkins University and the State of Maryland. Please adhere to all signs and communication from Live! Team Members.

    You may see Live! team members cleaning the facility. Please give them space to safely disinfect contacted areas.

  • Restaurants

    Limited dine-in service and takeout will be offered at The Prime Rib, Luk Fu and Orchid Kitchen. All other outlets will remain closed until further notice.
  • Orchid Gaming & Smoking Patio

    Orchid will remain open under the same social distancing and cleaning guidelines as the casino. Orchid Bar is closed. To further promote social distancing and adhere to the latest guidance by the CDC and local health authorities beverage service will be restricted to active gamers seated at a slot machine, table game, or poker table. Beverage ordering will only be available via a cocktail server.
  • The Hotel

    Live! Hotel is now open. Book Now or call 443-842-7200 to make your reservation.

    Live! Spa, Fitness Center, Live! Shop, Luckies, David’s and Lobby Bar at David’s remain closed until further notice.

All guests entering the property will be required to have, and wear, a face mask properly covering their mouth and nose.

At Live Casino & Hotel, we have taken enhanced health and safety measures—for you, our other Guests, and our Team Members. You must follow all posted instructions while visiting Live Casino & Hotel.

An inherent risk of exposure to the virus that causes COVID-19 exists in any public space where people are present. COVID-19 is an extremely contagious disease that can lead to severe illness and death. According to the Centers for Disease Control and Prevention, senior citizens and those with underlying medical conditions are especially vulnerable. Please visit the CDC website (www.cdc.gov) for the latest guidelines and information.

By visiting Live Casino & Hotel you voluntarily assume all risks related to exposure to the virus that causes COVID-19.