App Download

Live Rewards® Frequently Asked Questions

Skip to Main Content
  • What are the hours of the Live! Rewards® Club?

    • Sunday - Thursday | 8:00AM - 2:00AM
    • Friday & Saturday | 8:00AM - 4:00AM
  • How do I get a Live! Rewards® Card?

    To sign up for membership, simply visit the Live! Rewards® Club and present a valid form of identification. Membership is FREE and all new members will receive the Classic (Red) Live! Rewards® Card. Each Card Tier has criteria that must be met annually in order to maintain tier or qualify for an upgrade.
  • What are the player Tier levels and how do I move up?

    Tier level is based on how many Tier Credits are earned, based on play.

    Tier Earning Is Easier Than Ever

    Since we haven’t been able to play as much as we’d like, we’ve adjusted the Points needed for you to maintain or reach your next tier. See the Prorated Points below for your earning goal.

    Classic
    Membership is Free. There is no Tier Credit minimum at the Classic Card level.

    Gold
    Earn 25,000 Tier Credits or 100 Poker Hours annually to achieve Gold Card status.

    Platinum
    Earn 100,000 Tier Credits or 500 Poker Hours annually to achieve Platinum Card status.

    Black Card
    Earn 500,000 Tier Credits or 5,000 Poker Hours annually to achieve Black Card status. status.

    Jade Card
    Earn 1,000,000 Tier Credits annually to achieve Jade Card status.

    Chairman’s Club
    Earn 2,000,000 Tier Credits annually to achieve Chairman’s Club status.

    Tier Credits are reset the first of each year, but Tier upgrades will occur within seven days after the specified point levels are achieved through the year.

  • When do the new Card Tiers take effect?

    Tier status may take up to seven days to be reflected, but members who do not maintain status will be downgraded March 1 of the following year.
  • Will my expired Live! Rewards® Card work?

    Yes. Your expired Card will work and all play will be properly tracked to your account. However, Tier status and awards will not be associated with the expired Card. You must have a valid Card to access benefits.
  • How do players find out what Card Tier they’re in?

    Members that qualify for Gold, Platinum, Black Card, Jade Card and Chairman’s Club membership will be notified via mail before February 15 annually. After March 1, members can find out their level at any Promotional Kiosk, on the Live! Casino & Hotel website, from their monthly mailer, or by asking a Live! Rewards® Representative.
  • What are the benefits of each Live! Rewards® Card Tier level?

    All Live! Rewards® Members qualify for a variety of unique benefits. As higher Tier status is achieved, benefits increase in value without losing the benefits from the previous Tier. Please refer to the Card Benefits Page for the full list of benefits available.
  • Where can Live! Rewards® members find out more about the benefits?

    All benefits and how to access them are listed on the Live! Casino & Hotel Card Benefits Page. Benefits are also detailed in brochures that are issued at the Live! Rewards® Club.
  • How long do I have to achieve the next Card Tier level? When does my Card expire?

    Live! Rewards® is an annually renewed card program, which means you must achieve the minimum criteria for a Tier level by December 31 each year. Once achieved, you will be upgraded for the remainder of the current year and for the subsequent year. Remember you are always playing for the following year’s status.

    Live! Rewards® Cards will expire on the last day of February of each year. If a higher Tier is achieved, or your Tier remains the same, stop by the Live! Rewards® Club to pick up your new Card.

  • How do I earn points and rewards?

    Every time you play at a slot machine, properly insert your Card into the card reader and the slot machines will keep track of your points for you. If you see a red light, please re-insert your card. At any table game, present your Live! Rewards® Card to the dealer, so your play can be registered.

    TIER POINTS & TIER CREDITS - Earned based on play

    Slots

    $1 coin-in slot machine = 1 point & 1 tier credit

    $2 coin-in video poker = 1 point & 1 tier credit

    $6 coin-in electronic table games = 1 point & 1 tier credit

     

    Table Games

    Based on game type, length of play and average bet

    Poker

    1 hour played = 100 points & 100 tier credits

    Members earn Tier credits to achieve a higher level. Tier Credits cannot be spent.

    RETAIL POINTS – Earned at any Live! Casino & Hotel outlet or Shop Live! at the time of purchase

    $1 spent = 20 Retail points

    Cash or Credit purchases only

    Retail points count towards your Card Tier Status earning

    REWARD POINTS - Earned based on play in the same way Tier Credits are earned

    Slots

    $1 coin-in slot machine = 1 Reward point

    $2 coin-in video poker = 1 Reward point

    $6 coin-in electronic table games = 1 Reward point

    Table Games

    Based on game type, length of play and average bet

    Poker

    1 hour played = 100 Rewards points

    Members earn Reward points to redeem for slot play, dining, and shopping at Shop Live!

    600 Reward points = $1 in Reward credit

  • How do I know how many points I have?

    Members can check their point balance at the following:

    • Any slot machine by inserting their Live! Rewards® Card, selecting “Personal Banker”, adding their PIN and selecting “Account Balance”
    • The Live! Casino & Hotel website by accessing their account
    • By visiting the Live! Rewards® Club
  • How do I redeem my Reward Points for Free Slot Play, Match Play and Self-Comps?

    FREE SLOT PLAY – Redemption occurs directly at the slot machine:

    • Insert your Live! Rewards® Card into the card reader
    • Select “Personal Banker”
    • Enter your PIN
    • Touch “Transfer to Game”
    • Touch “Points”
    • Touch the value desired to be downloaded and confirm

    MATCH PLAY - Redemption occurs at a Promotional Kiosk:

    • Insert your card at any Promotional Kiosk
    • Enter your PIN
    • Select “Redemptions”
    • Select “Match Play”
    • Enter the amount of Match Play you would like to receive in exchange for your points and push enter (Minimum Match Play amount to be redeemed is $5)
    • Re-enter your PIN number and select enter
    • The printed Match Play receipt can be redeemed directly at your table game of choice

    (Excludes Poker and Carnival Games)

    FOOD, BEVERAGE OR RETAIL – Redemption occurs directly at the outlet:

    • Present your Live! Rewards® Card and valid ID to the cashier
    • Partial or full credit can be applied to a bill based on customer preference or point availability
  • When do my Reward points expire?

    Reward points will remain on a member’s account until they are used or their account becomes inactive. Inactivity is defined as an account that has no active play for 90 consecutive days.
  • What are Self-Comps?

    Self-Comps are a benefit that players earn and use to comp themselves at Live! Casino & Hotel restaurant outlets and the Shop Live! retail store. Self-Comp awards are dollar based; for example, $1 in earned Self-Comp is equivalent to $1 in retail or dining purchase.
  • How do I earn Self-Comps?

    Members earn Self-Comps based on game played, average bet, and length of play at slots and tables. The earning rate will vary for every player based on their play. Members earn $1 in Self-Comps for every hour of poker played, with higher Tiers earning at an increased rate.
  • How do I use Self-Comps?

    Members can simply present their Live! Rewards® Card at any Live! Casino & Hotel restaurant or the Shop Live! retail store to redeem their comps for purchase.

    To use Self-Comps at Bobby's Burger Palace, The Cheesecake Factory® or Medieval Times®:

    • Insert your card at any Promotional Kiosk
    • Enter your PIN
    • Select the “Redemptions” button
    • Select the “Items” button
    • Choose Bobby’s Burger Palace, The Cheesecake Factory® or Medieval Times®
    • Select the “Comp $” button
    • Enter the amount that you would like to spend and press enter
    • Re-enter your PIN to confirm the transaction
    • A receipt will print out and must be taken directly to the restaurant for use on transaction date and must be utilized in full.

    *Max $500 Bobby’s Burger Palace, The Cheesecake Factory® or Medieval Times® credit per day. The voucher expires at the close of business the day that it is printed.

  • How do I know how many Self-Comp dollars I have?

    Members can check their Self-Comp account on any Promotional Kiosk in the facility, on the Live! Casino & Hotel website or at the Live! Rewards® Club.
  • When do my Self-Comps expire?

    Self-Comps will remain on a member’s account until they are used or their account becomes inactive. Inactivity is defined as an account that has no active play for 90 consecutive days.
  • Can Self-Comps be converted to Cash or Free Play?

    No. Self-Comps exist for the members' use in our food and retail outlets only.
  • Do Self-Comps count towards Tier earning?

    No. Only earned Tier Credits count toward Tier earning and renewal.
  • Why do I need a PIN (Personal Identification Number)? And how do I reset it if it’s not working?

    Each Live! Rewards® member is required to establish a Personal Identification Number (PIN). This acts as a unique identifier, protects accounts and ensures only you have access to Free Play, Self-Comps and promotional rewards. Your PIN also allows you to download rewards and view your Live! Rewards® balance directly at any slot machine or Promotional Kiosk. If you forget your PIN number or it gets locked, please visit the Live! Rewards® Club.